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What Will You Learn?

  • Understand the healthcare assistant role and where you fit in the care team
  • Identify the main healthcare settings in the UK and what to expect in each
  • Know the key laws and regulations that affect your daily practice
  • Apply professional standards and codes of conduct to your work
  • Communicate effectively with patients, families, and colleagues
  • Deliver care that is person-centred, dignified, and respectful.

Course Content

Understanding Your Role as a Healthcare Assistant
An introduction to the healthcare assistant role, where you fit within the care team, and the settings you may work in.

  • The healthcare assistant role and responsibilities
  • Healthcare settings and your working environment

Legal, Ethical, and Professional Standards
The legal framework, professional standards, and ethical principles that guide your practice as a healthcare assistant in the UK.

Communication and Person-Centred Care
How to communicate effectively with patients, families, and colleagues, and how to deliver care that puts the individual first.